Changing your provider

You have the right to choose any qualified and willing provider for your home and community based services. You also have the right to change providers at any time (OAC 5123:2-9-11).

As you exercise your right, here are some things to consider to make sure you have all the information you need to make this decision and ensure a smooth transition.

Before you decide:

  • What’s the problem?
      • Have you brought it up with the provider or their supervisor? They likely will appreciate the opportunity to help fix the problem, if possible.
      • Can the issue be resolved by talking to your staff person or their supervisor?
      • Would a new staff person or a schedule change resolve the problem?
      • Will I have to move?
      • Will I be able to continue to receive the same services and participate in the same activities?
      • Have I shared my concerns with my Service Coordinator?

I’m ready for a change:

  • Decide which type of new provider you want
      • Agency providers are usually DSPs employed by  private companies
      • Independent providers are DSPs who are self employed.
      • Both have pros and cons, decide which type can meet your needs.

Follow the selection process

  • You have options to find a new provider
      • Visit to see a list of certified providers in your area.
      • Ask your Service Coordinator to put a Request for Provider posting on the LCBDD website.
      • You can also choose someone you know if they have obtained their provider certification through DODD.
  • Conduct interviews
      • Come up with a list of questions that are important to you.
      • If you need help coming up with questions, ask your Service Coordinator for a list of samples.
      • Determine if they are agreeable to providing the services you want.   

Sign the Free Choice of Provider form

Notify the right people

  • This can include your current provider and anyone that your new provider will need to  interact with on your behalf (payee, landlord, medical providers). Your new provider or Service Coordinator can assist with this if requested.

If you have any questions or concerns about this process, you have the right to ask your Service Coordinator for assistance.